Terms of Service

These terms are an agreement between TeamChoice ("TeamChoice", "we") and the company that creates a TeamChoice workspace ("the Customer"). The person who accepts them confirms they may bind the Customer. TeamChoice is meant for businesses, not for consumers.

1. The service

TeamChoice is a web workspace for managing people and project staffing: skills, projects and capacity, time off, attendance, reviews, goals, an AI assistant and integrations with other tools. What a workspace includes depends on its plan, as described on our pricing page. We improve the service continuously and may change features, as long as we do not materially reduce what a paid plan includes during its term.

2. Accounts and users

• The Customer decides who gets access, and with which roles and permissions, and is responsible for what its users do in the workspace.
• Users keep their credentials private and tell us at once about any unauthorised access.
• The Customer makes sure it may lawfully put its people's data into TeamChoice, including informing them as the GDPR requires.

3. Trial, plans and payment

• Trial. A new workspace gets a free 30-day trial with every feature. If no plan is chosen, the workspace is deleted three months after the trial ends, after a notice to its administrators.
• Price. Plans are priced per company per month, by company size band, not per user. Yearly billing includes two months free.
• Growing. We never block adding people. If a company grows past its band, we tell its administrators and the next renewal moves it to the matching plan.
• Invoices. Subscriptions are billed in advance, monthly or yearly, and are payable within 14 days of the invoice. Prices exclude VAT and other taxes.
• Changes. We announce price changes at least 30 days ahead; they apply from the next renewal.
• Late payment. If an invoice stays unpaid 30 days after its due date, we may suspend access after notice, until it is paid.

4. Customer data

The Customer owns the data it puts into TeamChoice. We use it only to provide, secure and support the service, as described in our Privacy Policy. For personal data we act as the Customer's processor; our data processing agreement (available on request) forms part of these terms.

The Customer can export its data at any time. History older than its plan keeps (3, 5 or 7 years) is deleted after a 30-day notice. When a subscription ends, we delete the workspace within 90 days.

5. AI features

• The AI features run on the AI provider account the Customer sets in its workspace (today an OpenAI API key). The provider's terms and charges apply to that use, and its bill goes to the Customer.
• AI output can be incomplete or wrong. Proposals such as a team, a draft or a task are suggestions: a person reviews them, and nothing is booked or sent until they confirm.
• The Customer remains responsible for decisions about its people. TeamChoice must not be used as the only basis for decisions with legal or similarly significant effects on a person.

6. Acceptable use

The Customer and its users must not:

• break the law or others' rights, or upload content they have no right to share;
• try to access other customers' data, probe or bypass our security, or overload the service;
• copy, resell or reverse-engineer the service, or use it to build a competing product;
• upload malware or use the service to send spam.

We may suspend access that puts the service or other customers at risk, and will tell the Customer why.

7. Integrations

When the Customer or its users connect third-party tools (such as Slack, Asana or Google Calendar), data moves between TeamChoice and those tools as described when connecting. Those tools are governed by their own terms; we are not responsible for them.

8. Availability and support

We work to keep TeamChoice available and to fix problems quickly, but we do not guarantee uninterrupted service unless a separate service level agreement says so. We announce planned maintenance in advance when it may affect use. Support is by e-mail.

9. Intellectual property

TeamChoice, its software and its brand belong to us. The Customer gets a non-exclusive, non-transferable right to use the service during its subscription. Feedback the Customer gives us may be used to improve the service, without obligation.

10. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for this agreement, unless the law requires its disclosure.

11. Liability

The service is provided as described, without other warranties to the extent the law allows. Neither party is liable for indirect or consequential losses, such as lost profit or lost data that a reasonable export would have kept. Each party's total liability under these terms is limited to the fees the Customer paid in the 12 months before the claim. These limits do not apply to fraud, wilful misconduct, or anything the law does not allow to be limited.

12. Term and termination

A subscription renews for the same period unless cancelled before its renewal date. Either party may end the agreement if the other seriously breaches it and does not fix the breach within 30 days of notice. Fees already paid are not refunded, except where we end the agreement without cause.

13. Changes to these terms

We may update these terms. We tell Customers' administrators about significant changes at least 30 days before they apply; continuing to use TeamChoice afterwards means accepting them.

14. Law and disputes

These terms are governed by Romanian law. The parties first try to settle any dispute amicably; otherwise it goes to the competent courts in Romania.

Questions about these terms: notifications@team-choice.ai.